Privacy Policy

1. Introduction

Carmona Creations LLC ("Carmona Creations," "we," "us," or "our") provides website development, custom software, AI-powered receptionist services, and business communication automation.

This Privacy Policy explains how we collect, use, store, and disclose information when individuals visit our website, contact us, use our services, interact with our AI receptionist, or participate in our SMS notification program.

Website: https://carmonacreations.com

Contact: info@carmonacreations.com

2. Information We Collect

Depending on how you interact with our services, we may collect:

• Name, business name, email address, and telephone number.
• Information submitted through website forms or other business communications.
• Information provided during telephone conversations with our AI receptionist.
• Call details, including the caller's telephone number, reason for calling, requested services, and follow-up instructions.
• Call transcripts, recordings, and summaries when these features are enabled.
• Appointment requests and related scheduling information.
• SMS enrollment information, consent status, and communication preferences.
• Technical information necessary to operate, secure, and maintain our website and services.

We collect information necessary to provide the services requested and support our business operations.

3. AI Receptionist and Call Processing

Our AI receptionist may answer incoming telephone calls, collect information, respond to inquiries, and assist with service or appointment requests.

Information collected during a call may be processed to generate a summary and notify the appropriate business owner or authorized employee.

These notifications may include the caller's name, telephone number, reason for calling, service request, appointment preferences, and follow-up information.

We use service providers, including voice technology, telecommunications, messaging, hosting, and other technical infrastructure providers, to operate these services.

Where call recording or transcription is enabled, applicable notices and consent procedures will be used.

4. SMS Communications

Carmona Creations LLC operates an AI Receptionist SMS Notification program.

The program includes two types of messages.

Business Notifications

Business owners and authorized personnel may receive automated SMS notifications following incoming calls.

These messages may contain:

• Caller identification and contact information.
• Call summaries.
• Service and appointment requests.
• Follow-up instructions.
• Other information relevant to the business inquiry.

Business recipients enroll in operational SMS notifications by providing their mobile number and expressly agreeing to receive these messages.

Caller Confirmations

Callers may voluntarily request a one-time SMS confirmation during a telephone conversation with our AI receptionist.

The confirmation indicates that their request has been received and forwarded to the business.

The AI receptionist asks for express consent before sending the confirmation.

Callers who decline SMS consent will not receive the optional confirmation message.

Consent to receive SMS messages is not required to complete a telephone inquiry or submit a service request.

Message Frequency and Charges

Business notification frequency varies depending on incoming call activity.

Caller confirmations are generally limited to one message per request when the caller agrees to receive it.

Message and data rates may apply.

Recipients may reply STOP to unsubscribe or HELP for assistance.

5. SMS Consent and Mobile Information Sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers, SMS opt-in information, and consent records are not shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with telecommunications, messaging, and technology service providers solely as necessary to deliver requested communications, operate our services, maintain security, and fulfill legal obligations.

SMS consent is specific to the messaging purpose disclosed when consent is obtained.

We do not use consent to operational notifications or one-time confirmations as permission to send unrelated marketing messages.

6. How We Use Information

We use collected information to:

• Provide and maintain our website and business services.
• Answer and process incoming calls.
• Generate call summaries and business notifications.
• Deliver requested SMS confirmations.
• Facilitate appointment requests and business follow-up.
• Respond to inquiries and provide customer support.
• Maintain communication preferences and consent records.
• Improve service functionality, reliability, and security.
• Comply with applicable legal obligations.

7. Information Sharing

We may disclose information to authorized business recipients for the purpose of handling caller inquiries and requested services.

We may also disclose information to service providers that support our operations, including hosting, AI processing, telecommunications, messaging, and related technical services.

These disclosures are limited to legitimate service delivery, operational, security, or legal purposes.

We do not sell personal information or SMS consent information to third parties for marketing purposes.

8. Data Retention and Security

We retain information for as long as reasonably necessary to provide our services, maintain appropriate business records, document communication consent, resolve disputes, and comply with applicable legal requirements.

We use reasonable administrative and technical measures designed to protect information from unauthorized access, disclosure, or misuse.

No electronic communication or storage system can be guaranteed completely secure.

9. Your Communication Choices

You may decline optional SMS confirmations during a call.

Business recipients may request removal from operational SMS notifications.

You may reply STOP to an SMS message to unsubscribe from further messages from the applicable messaging program.

Reply HELP for assistance.

You may also contact us at info@carmonacreations.com regarding your communication preferences or questions about your information.

10. Third-Party Services

Our services may rely on third-party technology providers to support website hosting, AI voice processing, call handling, and SMS delivery.

These providers may process information on our behalf as necessary to provide the requested functionality.

Their handling of information may also be governed by applicable agreements and privacy policies.

11. Children's Privacy

Our services are intended for business-related communications and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our website or SMS enrollment program.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or applicable requirements.

Updates will be posted on this page with a revised effective date.

13. Contact Us